How can we help?
Our specialized security team is available 24/7 to assist with vault access, institutional onboarding, and technical inquiries.
Global Support Channels
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Email Support
Typical response time: < 1 hour
support@coldsecurefx.com
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Institutional Inquiries
For corporate custody and high-net-worth solutions.
institutional@coldsecurefx.com
Frequently Asked Questions
How long do cold storage withdrawals take? ↓
Due to our physical air-gapped security and multi-sig geographic distribution, withdrawals are processed in batches every 12 hours to ensure maximum safety.
What happens if I lose my recovery phrase? ↓
ColdSecureFx utilizes a hybrid custody model. If you lose your keys, our identity verification protocol (IVP) allows for account recovery through our secure custodial nodes.